Words After Support

Need help with Words After? Email itjustforfb@gmail.com.

Reporting a problem

Include your device model, operating system version, Words After version, what you were trying to do, and what happened. For a transcription issue, include the selected model and language and any error message.

Remove personal information from screenshots and error messages before sending them. Please do not send passwords, private recordings, or sensitive transcripts. If a sample is needed, use a short recording you are permitted to share that contains no sensitive information.

Information sent by email is handled as described in our Privacy Policy.

Frequently asked questions

Does transcription work offline?

Yes, when a supported model and its required resources are already installed. Downloading models or Apple-managed resources requires an internet connection. Supported languages and features vary by model, device, and operating system.

The app does not switch to cloud transcription if a local model is unavailable.

Do my recordings get sent to an AI service?

Transcription runs on your device. The optional on-device note-generation feature also runs locally.

For the external AI workflow, you copy material from Words After, paste it into a service you choose, and paste the result back into the app. Copying alone does not submit it. Once you paste or upload content to another service, that service’s privacy policy and terms apply.

Can I switch apps or lock the screen while transcribing?

Keep Words After open in the foreground during transcription. Switching to another app or locking the screen stops the transcription job. Segments already saved remain available; retrying starts a new transcription from the beginning.

Recording and playback have separate background behavior. Background playback support does not mean transcription can continue in the background.

Can I record with the screen locked?

Built-in recording supports background audio, but calls, audio-device changes, system interruptions, or insufficient storage can interrupt a session. Check the recording status and return to the app if it needs attention.

Live Activities can show recording status on the Lock Screen and, on supported devices, the Dynamic Island. Their visibility depends on system settings and availability. A visible timer is not a guarantee that recording will continue without interruption.

Can I recover an interrupted recording?

Reopen Words After and check the recording screen for a recoverable session. The app can recover audio fragments that were successfully saved before the interruption. It cannot recover sound that was never recorded or written to storage.

Keep the app and its data in place while trying recovery. Deleting and reinstalling the app can remove the local files needed to recover the recording.

How do I import a recording?

Use the share sheet in the source app and choose Words After, or use the app’s audio import option to select a file. The current audio import formats are M4A and AAC.

The app creates its own local copy. If a share action saves the file but does not switch apps, open Words After to receive it. Keep the source recording until you have confirmed the import.

How do I delete or restore an item?

Move the item to Recently Deleted. To restore it or permanently delete it, open Recently Deleted from the folders area. Items there are not automatically removed after a set number of days.

Permanent deletion affects the app’s copy. It does not remove the source file, exports, shared copies, or copies held by other apps or backup services. If the app reports a cleanup error, reopen it to retry cleanup.

Will my notes come back if I reinstall the app or change devices?

Do not rely on that. Words After does not provide cloud synchronization or a complete online library backup, and its main local data directories are marked for exclusion from system backups.

Keep original audio files and export important text before removing the app or changing devices. TXT, SRT, and Markdown exports are useful copies of content, but they do not preserve the full library structure and history.

Can I export subtitles or notes?

You can export transcripts as TXT or SRT subtitles, and saved notes as Markdown. SRT exports use the selected transcript and its timestamps, with speaker labels where available.

Why are words, punctuation, or speakers sometimes wrong?

Transcription and speaker separation can make mistakes, particularly with overlapping speech, background noise, names, specialist terms, and mixed languages. Review important details against the recording. AI-generated notes may also omit or misinterpret information.

Vocabulary hints are supported only by some transcription models. Post-transcription corrections and vocabulary hints are different features, and neither guarantees a correct result.

Where can I read the privacy policy and license?

Read the Words After Privacy Policy.

For App Store downloads, Apple’s Standard End User License Agreement applies unless a custom license agreement is provided for the app. Third-party software and model licenses remain applicable to their respective components.